FAQ

 
 

Q: I'm in a hurry! Do you offer rush service?
A: Yes, we can rush your digital printing order! The fee is 20% of the entire order (minimum of $100) and can usually be shipped within one week. Please contact me first, at kelsey@sweet-thangs.com, for availability.

Q: Do you charge sales tax?
A: All orders purchased and shipped or delivered within the state of Illinois will include 10.25% sales tax.

Q: What shipping method do you use? What's the cost?
A: USPS Priority or UPS shipping. If you have a preference, please let me know. Shipping cost varies based on the weight and size of your order and will be calculated after the completion of each order.

Q: Can you make something completely custom or an item you don't offer?
A: YES! I would love nothing more than to work with you on something totally unique that brings your story to life! Send me pictures, ideas and your budget, and then we can talk about your options!

Q: Do you work with clients outside of Illinois?
A: Absolutely! My goal is to reach all 50 states!

Q: How much time will it take to fulfill my custom order?
A: Depending on your printing methods, invitation printing and assembly can take 3-6 weeks, and design can take up 1 month. I suggest beginning your custom invitation design 4 to 6 months before your desired mail date.! If you do not have that much time, consider our semi-custom invitation suites or contact me about our rush service availability.

Q: When is payment due for custom orders?
A: With all custom orders I will send a proposal with all initial items being purchased, and then collect a 50% deposit before I begin working. I will always update the proposal if changes are made throughout the process. Once everything is approved I will send over a final invoice and the payment will be due before shipment or pick up. 

Q: What is the order process for semi-custom invitations?
A: After ordering, you will receive a form to fill out with your invitation wording and specifics. I will send you your proof within 5 business days. Please be sure to respond within 2 business days with any changes or printing approval to say within the processing timeline. You will receive up to 2 proofs at no charge and orders will ship within 2-3 weeks of your proof approval. Any additional changes, beyond the 2 proofs, will be charged $30 each and will incur reprinting fees as well as any applicable rush fees to keep your production on timeline. 

Q: Can I order samples?
A: I may be able to send samples for a small fee, depending on the details of your order. Please email me at kelsey@sweet-thangs.com

Q: How many invitations do I need?
A: One per household + approximately 10 more for extra guests, lost/damaged invites from the mail, changed addresses and keepsakes for yourself and your photographer.
Quick Tip: I highly recommend ordering extras. On average, 3% of mail goes missing and it's way cheaper to order extras than to reprint one invitation later on.

Q: Can I change the wording?
A: Yes. You may change the wording and font on semi-customizable designs. Please contact me if you would like to change any artwork colors.

Q: What is your return policy?
A: Due to the personalized nature of these products, all sales are final. Please review our terms and conditions and shipping & returns.

Q: What if I need to cancel my order?
A: If you cancel your order at any point prior to giving us your final proof approval, we will retain the non-refundable deposit. We cannot accept any cancellations once we have your approval to go to press and reserve the right to keep the full payment amount.

Q: Can I order paper or supplies alone?
A: Yes, you sure can!

 

 

Have other questions? please don't hesitate to contact me!